How to Use this Site
This site is intended to provide helpful and practical information to ALL parties that work in language interpreting: end clients, language agencies, remote platforms, event organisers, professional bodies and interpreters themselves.
It is intended to plug a lamentable gap in the international market: by revealing what some players get up to that is borderline illegal and certainly unethical: so that everyone can take steps to protect themselves.
Its purpose is NOT TO SELL ANYTHING. Its purpose, and our purpose, is to help YOU get what you need. By doing that, we give our own work purpose and meaning.
Of course, if you would like a Quotation for our interpreting or translation services, Please feel free to use the Contact Form here: but there is no obligation whatsoever.
About us
We are professional interpreters - not merely translators.
Our interpreters represent the highest level of linguistic skill available world-wide. Machines may translate, but it takes a person to make speech come alive, give it power to persuade, or move the feelings, to motivate listeners.
Unlike others, we do not try to be all things to all men, but what we do, we do well: because we choose professionals who actually understand the implications of what they say.
We have two main bases: one in Italy from which we handle European projects; and one in Malaysia, from which we handle Asian ones. We have correspondents also who do what we do in the Americas, in Africa and in Australasia.
Obviously this means we cannot always meet every need directly: however, if we are unable to do so, we will try our best to help you find providers who can.
The key to everything we do is to provide a service: the more valuable that service is, the more you will want to work with us.
Our Languages
Arabic, Bangla, Bulgarian, Cambodian, Cantonese, Croatian, Czech, Danish, Dutch, English, Estonian, Filipino, Finnish, French, Gan, German, Greek, Hakka, Hebrew, Hindi, Hokkien, Hungarian, Indonesian, Irish, Italian, Japanese, Khmer, Korean, Lao, Latvian, Lithuanian, Malaysian, Maltese, Mandarin, Polish, Portuguese, Punjabi, Romanian, Russian, Shanghaianese, Slovak, Slovenian, Spanish, Swedish Tagalog, Tamil, Telugu, Thai, Vietnamese and Xiang
Other languages may be available: just ask!
French at KLCC
DOWNLOAD A FREE REPORT - 6 APPROACHES TO INTERPRETING AND HOW TO SAVE CASH
There are 6 main types of interpreting considered below:
1 Consecutive Interpreting (CI)
2 Simultaneous Interpreting (SI)
3 Tour Guide Systems (Bidule)
4 Whispered Interpreting (Chuchotage)
5 Over-the-phone Interpreting (OTP)
6 Remote Simultaneous Interpreting (RSI)
1 Consecutive Interpreting (CI)
This approach to interpreting is where the speaker in the original language speaks first, and then pauses. During those pauses the interpreter translates what has been said into the target language.
This means, inevitably, that it takes twice as long to deliver the content (at least) in the target language.
This also assumes that everything runs smoothly, and that the interpreter has a perfect memory (or takes accurate notes) of what was said, misses nothing, and that there is no time pressure for delivery of the target language content which could force compression without having previously considered where etc.
This is the reason why Consecutive Interpreting has been abandoned in many circumstances since World War 2, and replaced by simultaneous interpreting.
It does remain prevalent however in certain circumstances, for example where arrangements for simultaneous working are too burdensome (cost, premises, etc.) and in certain specific contexts such as court interpreting (including arbitration hearings and similar), medical interpreting and certain on-site business contexts, in addition to diplomatic interpreting.
It should not be thought that consecutive interpreting does not involve the use of equipment: for small groups this may even be possible in certain circumstances, but normally a public address system with microphones for speakers and interpreters will be needed, and possibly a system of headsets with switchable channels, according to the number of languages being handled at the same event. It may even require the use of soundproof booths if several consecutive channels are being used at the same time.
It should be noted that the cost of equipment hire will often exceed the cost of interpreter services.
Agencies will almost never do more than simply contact personnel for attendance during the event, or at most, advise some possible equipment hire companies.
2 Simultaneous Interpreting (SI)
This approach to interpreting is where the speaker in the original language speaks at the same time as the interpreter, who translates what has been said into the target language with a lag of only a few seconds at most.
Time is saved very considerably for the event, since the interpreting takes place simultaneously with the speech being delivered, regardless of the number of language booths involved.
This requires the use of certain equipment in order to be possible, including the hire of soundproof booths (at least one per language), an audio system with microphones to pick up the speakers and relay to the interpreters (usually via a mixing desk) interpreter consoles (usually two per booth), a system to relay the output from the booths (again through the mixing desk) to the required number of output channels, and some form of headset systems to be distributed throughout the audience, with minimal controls (usually channel switching and volume controls).
It should be noted that despite there being very often many interpreters active in several booths for multilingual events, the cost of equipment hire will frequently greatly exceed the cost of the interpreters themselves, often by many orders of magnitude.
Savings can be obtained by event organisers contacting consultant interpreters well in advance of the event, while the timetable of breakout sessions, for example has not yet been defined, so that overall costs can be planned in such a way that pointless duplication of equipment and personnel are avoided.
It is unheard of for language agencies to advise in this way, though interpreters are more than willing to help event organisers with precisely this kind of maximum cost and efficiency planning (and with assistance with finding suitable equipment providers).
Early contact with consultant interpreters is therefore very strongly recommended in all circumstances.
Simultaneous interpreting is the most common mode of interpreting for physical events of all kinds, such as conferences, exhibitions, lectures, etc. It is also prevalent for certain types of high-value arbitrations, etc.
3 Tour Guide Systems (Bidule)
This system is used virtually exclusively for small groups, such as touring businessmen or academics, or for small meetings of up to say a maximum of 30 attendees, such as certain board meetings and the like. This is because of inherent limitations in the equipment used.
A bidule is a small microphone and radio transmitter module connected to a series of headsets for attendees, with minimal channel switching functions.
Since there are no booths involved, this is normally used where there is only one target language involved, because of issues of sound interference if here were to be colleagues working in a separate channel in relatively small premises without soundproofing.
Equipment costs are typically much lower than for simultaneous interpreting with booths, as there is no fixed equipment and it is all normally provided portably.
The actual interpreting takes place in simultaneous mode, but typically the interpreter will position themselves as far away as possible from the speakers to avoid acoustic interference, but will still need to be able to hear what is being said (which can be an issue if there is no public address system in use).
This is an excellent way to provide quality service at a low cost – providing care is taken to ensure that spare transmission units with charged batteries are available at a moment’s notice (they have a tendency to be less reliable than receiver units).
4 Whispered Interpreting (Chuchotage)
This is a form of interpreting that is only really suited for very small groups of people, (say 6 at most), because what is involved is precisely what the name of the technique suggests: simultaneous interpreting is delivered with no equipment directly by the interpreter into the ears of the listeners.
Obviously, because this kind of interpreting is only possible for small groups (one can physically only assemble a small number of people around the interpreter), it cost is low, since there is no equipment hire involved.
It does however, rely upon some small area being available in the venue where the listeners can assemble without disturbing other event attendees.
One should also be aware that for prolonged sessions in this mode, it will be necessary to arrange for personnel handover at regular intervals without loss of content during handover.
The arrangement of seating may be problematic, especially if there are physical restrictions on the movements of listeners: e.g. sitting twisted round for 30 minutes to listen to a speech may be tolerable for some, but 2 hours becomes a form of torture for even the fittest person.
This should be planned for at the event planning stage, especially if it is to be used in breakout sessions etc. Very small groups of 1-3 people however, should not have this issue.
5 Over-the-phone Interpreting (OTP)
This form of interpreting is commonly used in community interpreting (dealing with practical matters for foreign language speakers), in medical interviews, and in some jurisdictions in small claims courts or in petty criminal cases.
It is relatively simple to organise, involving the use of conference calls, and the work is typically charged by the minute, and performed in consecutive mode.
Linguistic demands are usually not very high and typically non-professional interpreters are used, since foreign language speakers with no qualifications can perform this adequately.
We do NOT offer this service at present. But if you need this, please let us know and we will gladly help you find someone who to perform this for you.
6 Remote Simultaneous Interpreting (RSI)
NB- See Webpage and Report on this topic also.
This is a new form of interpreting which is still in its infancy, but which has been projected into the limelight by the restrictions imposed by the COVID outbreak since early 2020.
It initially developed as a means of saving cash on equipment hire, since that is the greatest item of expense in standard conference events: the concept was that interpreters would work remotely via video link, thus saving the need for booth hire, and at the venue output could be assured through smartphones, via headphone jacks and special software installed for the event.
However, while these systems were in their infancy, the COVID outbreak began and made it almost impossible to host events as before, and so the platforms found themselves projected to the fore, being in some cases virtually the sole mode of interpreting available for events that have since moved to cyberspace online.
The problem is that while there are a number of applications that support remote online interpreting, and some can work relatively well, the whole field is relatively immature, and systems are fraught with problems most of which have not been resolved.
On one side there are conference call applications, such as Zoom, Microsoft Teams and Cisco Webex, all of which are now used quite frequently in court cases, business meetings, and small online conferences, product launches and the like.
The problem is that none of these applications were ever designed with interpreting in mind, and in even the most advanced of them, Zoom, the interpreting function has been added as an afterthought and is not properly integrated in the program.
Furthermore, control of the event (including handling interpreters) is often left to event hosts, who are typically completely unaware of how interpreting works, and are more concerned with the event in its main language: this means, for example, it happens from time to time that interpreters get inadvertently disconnected with no possibility of reconnection.
There are also the more mature conference interpreting platforms, such as Interactio, Voiceboxer, Interprefy and more, which claim to offer solutions to cater to interpreter needs.
Apart from the fact that some of these platforms in fact act like language agencies, and do not hesitate to take super-profits from both clients and interpreters by dubious ethical means, the actual programs still present several difficulties in use.
In almost every case, interpreters are expected to work from home studios, which may or not be suitably equipped, using internet access which may or may not be adequate in terms of latency (lag between input and output), and without the assistance of a colleague in the same location.
This means there must be messaging of some kind between the interpreters are booth partners, and extra video feeds are required for presentation slides, messages to/from audio technicians, booth partners for handover timing and event organisers, in addition to monitoring event slides and if possible a video feed of speakers for body language issues etc.
All this adds considerably to cognitive load, which is already extreme in simultaneous interpreting, since the source has to be listened to and simultaneously interpreted into the target language, while monitoring most of the rest -in a booth notes between colleagues pass almost naturally, and it is possible to look across from a monitor to the booth window etc, ut none of this is possible with online platforms.
In addition, there is the additional risk of acoustic shock, which is loud extraneous noise that can in extreme cases burst interpreter eardrums and terminate careers – there have been several such cases in the Canadian Parliament remote interpreting sessions this year.
All of these factors, and the capital costs of making sure one has dual internet connections / dual computers available for use for dual purposes (video feeds etc.), plus some form of protection against acoustic shock means that interpreters are now being required to bear additional capital costs just in order to be able to provide their service.
Unfortunately, platform companies have largely acted unscrupulously to drive interpreter prices down, not content with the equipment rental savings they provide, and some insist on charges by the minute (as in telephone interpreting) and have been recruiting personnel from pools of unqualified people, for example in India, which then raises intelligibility issues for listeners, amongst others.
On the other hand, some more professional interpreters have started to charge extra for remote simultaneous interpreting work, because timing almost never corresponds to expectations, and to reflect the capital burden placed upon them, but most of all, because of the increased cognitive load.
To give an illustration of what is involved: typically interpreters work in pairs, and change over every 25-30 minutes. They do this because the work is so intellectually demanding that output quality starts to drop after 30 minutes at most, and will drop exponentially thereafter.
In remote interpreting, almost nobody is able to continue beyond 20 minutes before handing over.
That does not prevent unscrupulous agencies and/or platforms from attempting to persuade interpreters to work for up to 1-2 hours without a partner. If that happens, then intelligibility for listeners is at serious risk.
Nevertheless, it is clear that remote simultaneous interpreting will be here to stay in the long term. Many of the issues will be ironed out in practise, as better designed platforms become available (for example where output control is placed in the hands of interpreters instead of hosts).
It is already clear from the last few months of working that the nature of meetings now being interpreted online is smaller in scale than normal large conferences; and even once the large conference market reopens, this sector is likely to continue to be served by these platforms.
One interesting approach is a hybrid one, where interpreters work from interpreting hubs, located in either specialist premises or universities or other locations with large populations of qualified personnel. This enables booth partner, audio protection and other technical issues to be handled centrally.
However, to sum up, RSI is doubtless here to stay, but needs more work before it can be regarded as being as reliable as more traditional approaches.
The key here is to take a balanced approach: use RSI to save on equipment and travel / accommodation costs for an event, but it cannot be used to cut corners on the actual source of the output: the interpreters themselves.
